We understand that it may have been unclear, and we apologise for any inconvenience caused. The surcharge price is displayed under the meal you are choosing and reflects the additional cost per person. These premium meals feature handpicked ingredients that add a touch of luxury to your dining experience. We do offer a few premium meals in our weekly recipe selection, which come with a small surcharge. We apologise for any confusion regarding the meals and associated charges in our selection. Thank you for bringing this issue to our attention. Hello Shaun, Thank you for your review, we appreciate your feedback. Reply from HelloFresh UK Updated 9 hours ago As soon as we have the details I will be happy to get further in touch with you. We would like to look into the discount that you were offered, as well as investigate the interactions you had with the team, so I have sent you a Find reviewer request on here and may I ask that you provide me with the following details in a private message - full name on the account, email used on the account and your customer ID. The important thing to remember is that we have a deadline for all upcoming orders which is 5 days before your delivery, so any changes on your account need to be made by this point so they can have effect on your next delivery. We are a weekly auto-renewing service with no minimum contract which we try to make as clear as possible upon sign up (lastly before you input your payment details), and you can cancel your account whenever you like. We are very sorry to hear of the inconvenience you had, it was never our intention to make you unaware of the service you are signing up for. Hello Eleanor, Thank you for your review, we appreciate your feedback.
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